Frequently asked questions.
01 Why are prices published instead of quoted?
Because the work is fixed-scope. What's included is fixed, so the price can be too — everything except genuinely custom or enterprise scope, which is priced directly.
02 Are prices net or gross?
Net, in EUR, plus 19% German VAT calculated at checkout. mysticalseo sells to business customers (B2B).
03 Can we pay in instalments?
Not currently — one-off packages and retainer blocks are paid in full at checkout.
04 Is there a discount for buying multiple packages?
The Visibility Snapshot's €490 fee is credited against any diagnostic or sprint package bought within 30 days. Beyond that, prices are fixed and published as shown.
01 What are we actually agreeing to at checkout?
The scope listed on the package or tier page, at the price shown, under the Terms of Service and the Refund & Cancellation Policy linked at checkout.
02 Is there a long-term commitment?
One-off packages have none beyond the single engagement. Retainers are sold as 3-month prepaid blocks; after that, continuation is agreed month-to-month directly — no automatic renewal into a new block.
03 What if scope needs to change mid-engagement?
Any change beyond the agreed scope is written up and agreed with you before it's billed — never assumed or added silently.
01 How fast do you respond to an enquiry?
Within 1 business day.
02 How long does an audit take?
Turnaround is stated on every package: 5 business days for the Visibility Snapshot, 10 for a full audit, 15 for a sprint or setup.
03 How fast does a retainer start?
Onboarding begins within 5 business days of purchase.
01 Do you guarantee rankings?
No. No one can honestly guarantee search rankings — results depend on factors outside any agency's control. What we guarantee is scope: every listed deliverable, delivered on time, or we complete it or refund that part.
02 How will we know the work is happening?
Every retainer engagement is reported monthly, against the plan, not just as a traffic-light dashboard.
03 What if a deliverable isn't right?
If something listed in "What's included" isn't delivered as scoped, we complete it or refund that portion.
01 Who actually does the work?
A senior practitioner, from kickoff to report. No junior hand-off, no outsourcing.
02 Do you work in English or German?
Both, fully — not a machine-translated shell. Every page and every deliverable is available in either language.
03 Do you take on enterprise or custom-scope work?
Yes, priced directly rather than force-fit into a published package — reach us via the contact form with enterprise scope.
04 Can we speak to someone before buying?
The published packages are built to be bought without a sales call, but if you'd rather talk first, use the contact form.
01 What access do you need?
Typically read-only access to Google Search Console and GA4, and depending on the engagement, CMS or hosting access for verification. We ask for only what a specific engagement needs.
02 What happens to our data?
It's used only for your engagement. Full detail is in the Privacy Policy.
03 Is our card data safe at checkout?
The current checkout runs in a demonstration payment mode — no card data is transmitted or stored anywhere. Full detail is on the payment step.
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